Facebook enables messages on pages What does this change mean? How can you take advantage of it? We will tell you.What will you find in this content?Send private messages to a page from local ads Reply to comments privately with a messageHelping people identify the most active pagesNew tools for managing messagesCommunicate faster and easierOur Facebook friends write to us to inform us that from now on there are new functionalities that are incorporated into the New Zealand B2B Phone List pages; We could explain it but we better transcribe just what the social media giant told us:There’s a reason many people prefer to communicate with friends and family through private messages – it’s fast and convenient. And more and more people want to communicate with businesses in the same way. More than 1 billion people visit Facebook pages each month in search of business information.Today we are introducing new communication resources for pages, including more options for customers to send private messages to companies and new tools for page administrators to manage and respond to messages.Send private messages to a page from local adsThe new “Send Message” button for local ads allows people to initiate private conversations with business pages through the ads posted in the News Feed, giving people a personalized way to connect with businesses directly from their ads.Clicking the “Send Message” button on an ad opens the Facebook Messenger window for people to write and send messages to the company. Incoming messages to the pages include an attachment showing the ad that led the person to make contact, and once the conversation with the company has started, they can respond and follow up as needed.Advertisers can start using the “Send Message” button by creating a new local ad by selecting the “Send Message” option in the “Call to Action” field.Facebook pages messages
Reply to comments privately with a message
Until now, page administrators could only respond to customers through the same means by which they established contact, either through a comment or a private message. In the coming weeks, page administrators will be able to respond to public comments with a private message, helping to resolve customer requests more efficiently.To respond privately to a customer comment, page administrators can click on the new option “Message”, which will display a string of private messages with the customer. The message that the page administrator will be able to send includes a link to the customer comment for reference.When a company responds privately to a comment, the comment displays a notification explaining that the company responded privately, so other visitors to the Page will be able to find out that the company has responded to the request.To ensure that the messaging experience is valuable to New Zealand Business Phone List and individuals, we have created additional tools to help the public manage messages, including an option to block private messages from businesses.Send messages from Facebook pagesFacebook private messagesHelping people identify the most active pagesAs people consider contacting businesses on Facebook through messages, they will now be able to identify the pages with the highest levels of response to private messages. Pages that respond to 90% of the messages received and have an average response time of less than five minutes will have the identification “Very receptive to messages” in their profiles.The response scores are dynamic and are calculated based on the data collected from the last seven days. All page managers will now see their page’s average response rate and median response time in Page Insights, but for now, only pages that meet a 90% response rate within the five minutes after the consultation has been made, they will have the public badge.Facebook posts
New tools for managing messages
Now that people and businesses have more ways to start conversations with each other, page managers need more tools to help them manage and respond to messages.To help page administrators respond faster to incoming messages, answers to frequently asked questions can now be created and saved. Page managers can use saved responses and submit them, making it faster and easier to respond to customers from mobile devices. Administrators also have the option to edit saved responses before submitting.We also updated the admin inbox to make it easier to keep track of messages. Page administrators can now perform the following actions: archive, delete, star, and mark messages as read, unread, and spam.Communicate faster and easierMessaging became the preferred communication channel for people and now people and businesses on Facebook can start real-time conversations with each other in new ways. These new features offer the public a convenient and personal way to connect with businesses.